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Kurzusleírás
ITIL 4® ÁTNÉZET
- ITIL® bevezetése
- ITIL® kulcsfontosságú fogalmai
AZ ITIL® KERETRÁCSA
- A szolgáltatás négy dimenziója Management
- Az ITIL® szolgáltatási értékrendszere
AZ ITIL® VEZÉRSZÁMAI
- Összpontosítson az értékre
- Kezdje ott, ahol vagy
- Folyamatosan haladjon visszajelzéssel
- Együttműködés és láthatóság előmozdítása
- Gondolkozz és dolgozz holisztikusan
- Legyen egyszerű és praktikus
- Optimalizálás és automatizálás
AZ ITIL SZOLGÁLTATÁSI ÉRTÉKRENDSZER
- Governance
- A szolgáltatási értéklánc
- Folyamatos fejlődés
KEY ITIL GYAKORLATOK
- Folyamatos fejlődés
- Szolgáltatási szint Management
- Válts irányítást
- Incidens Management
- Szolgáltatási kérelem Management
- Kiszolgáló pult
- probléma Management
TÖBBI ITIL GYAKORLAT ÉS A VIZSGA ELŐKÉSZÜLÉSE
- Általános Management gyakorlatok
- Szolgáltatás Management Gyakorlatok
- Műszaki Management gyakorlatok
ITIL® tanfolyamok az oldalon NobleProg Polska sp. z o.o. - ATO by AXELOS Limited által kínálva. ITIL® AXELOS Limited védjegye. Minden jog fenntartva.
Követelmények
HOGY
14 Órák
Vélemények (7)
**Trainer pozitív energia és tapasztalat****Course Title:** Effective Communication in the Workplace**Course Duration:** 2 days**Course Description:**This course focuses on developing essential communication skills necessary for professional success. Participants will learn how to communicate effectively in various workplace scenarios, including team meetings, presentations, and one-on-one interactions. The course will cover verbal and non-verbal communication techniques, active listening, and conflict resolution strategies.**Learning Objectives:**- Understand the importance of effective communication in the workplace.- Develop clear and concise verbal communication skills.- Enhance non-verbal communication techniques.- Practice active listening to improve understanding and responsiveness.- Learn strategies for resolving conflicts and negotiating effectively.- Build confidence in presenting ideas and information to diverse audiences.**Course Outline:****Day 1:****Morning Session:**- **Introduction to Effective Communication** - Definition and importance of effective communication. - Key components of effective communication. - Common barriers to effective communication and how to overcome them.- **Verbal Communication Skills** - Techniques for clear and concise speaking. - Structuring messages for different audiences. - Practice exercises for improving verbal communication.**Afternoon Session:**- **Non-Verbal Communication** - Understanding body language and its impact on communication. - Techniques for using non-verbal cues effectively. - Practice exercises for enhancing non-verbal communication.- **Active Listening** - Definition and importance of active listening. - Techniques for active listening in various scenarios. - Role-playing exercises to practice active listening.**Day 2:****Morning Session:**- **Conflict Resolution** - Understanding the sources of workplace conflicts. - Strategies for resolving conflicts effectively. - Role-playing exercises to practice conflict resolution techniques.- **Negotiation Skills** - Principles of effective negotiation. - Techniques for preparing and conducting negotiations. - Practice exercises for improving negotiation skills.**Afternoon Session:**- **Presentation Skills** - Techniques for preparing and delivering effective presentations. - Strategies for engaging audiences and delivering impactful messages. - Practice exercises for improving presentation skills.- **Course Review and Q&A** - Review of key concepts and techniques covered in the course. - Open forum for questions and discussion. - Action planning for applying learned skills in the workplace.**Target Audience:**- Professionals seeking to enhance their communication skills.- Team leaders and managers looking to improve team dynamics.- Individuals preparing for leadership roles.- Anyone interested in effective communication strategies for personal and professional growth.
Maciej Fajer - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
Gyakorlatok és kommunikáció---### Course Outline**Course Duration:** 4 weeks**Course Description:**This course will equip you with the essential skills for effective communication and practical exercises to enhance your professional development. You will learn how to communicate clearly and confidently in various business scenarios, and engage in hands-on activities to apply these skills.**Course Objectives:**By the end of this course, you will be able to:- Understand the principles of effective communication.- Develop and deliver persuasive presentations.- Participate in team meetings and discussions.- Write clear and concise business emails and reports.- Practice active listening and feedback techniques.**Course Content:**##### Week 1: Introduction to Communication- **Module 1.1: Fundamentals of Effective Communication** - Definition and importance of effective communication. - Barriers to effective communication. - Strategies to overcome communication barriers.- **Module 1.2: Verbal and Non-verbal Communication** - Techniques for clear verbal communication. - Understanding and using body language. - Importance of tone and pitch in verbal communication.##### Week 2: Presentations and Public Speaking- **Module 2.1: Preparing for a Presentation** - Structuring your presentation. - Creating engaging visuals. - Rehearsing and refining your delivery.- **Module 2.2: Delivering Effective Presentations** - Building confidence in public speaking. - Handling questions and feedback. - Using storytelling techniques to engage your audience.##### Week 3: Team Meetings and Discussions- **Module 3.1: Facilitating Team Meetings** - Setting clear agendas and objectives. - Encouraging participation and collaboration. - Managing time effectively.- **Module 3.2: Participating in Discussions** - Active listening techniques. - Contributing valuable insights. - Handling conflicts and disagreements.##### Week 4: Business Writing and Active Listening- **Module 4.1: Writing Clear Business Emails** - Crafting professional and concise emails. - Using appropriate tone and language. - Structuring emails for clarity and impact.- **Module 4.2: Writing Business Reports** - Organizing and presenting information effectively. - Using data and visuals to support your arguments. - Ensuring accuracy and consistency in your reports.- **Module 4.3: Active Listening and Feedback Techniques** - Understanding the importance of active listening. - Providing constructive feedback. - Applying feedback to improve communication skills.**Assessment:**- Participation in class discussions and activities: 30%- Presentation and public speaking assignments: 30%- Written assignments (emails and reports): 30%- Final project: 10%**Materials:**- Course slides and handouts.- Recommended readings and resources.- Access to online communication tools (e.g., Zoom, Microsoft Teams).**Prerequisites:**- Basic understanding of business concepts.- Proficiency in the English language.- Access to a computer and internet connection.---**Instructor Information:**- **Name:** [Instructor's Name]- **Email:** [Instructor's Email]- **Office Hours:** [Instructor's Office Hours]**Course Policies:**- Attendance and participation are mandatory.- Late submissions will incur a penalty.- Plagiarism and academic dishonesty will not be tolerated.
Aneta Mikos Augustynowicz - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
Új kifejezések részletes magyarázata
Kamil - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
Gyakorlati példák
Natalia C - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
Tanárral való interakciók és a tanár által adott példák a tárgyalt témákhoz
Adrianna Dziuba - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
Tanára más módszerekkel rendelkezik, nem csak ITIL-lel.
Mikolaj Sojka - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
Sok példa, amely a anyagot egyszerűen magyarázta. Nagyon kellemes és élvezetes formátum.
Daria Paralusz - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Kurzus - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Gépi fordítás
