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Course Outline
Introduction to the Salesforce Administrator Exam
- Overview of the exam format and question types
- Key competencies and knowledge areas
1. Organizational Setup & User Management
- Configuring the company profile and UI settings
- Managing users, profiles, and permission sets
2. Security and Access
- Understanding object, record, and field-level security
- Configuring sharing settings, roles, and public groups
3. Standard & Custom Objects
- Managing standard and custom objects
- Working with fields, record types, and page layouts
4. Sales and Marketing Applications
- Lead and opportunity management
- Sales productivity features, including Path and Kanban
5. Service and Support Application
- Case management, escalation, and automation
- Configuring knowledge and support processes
6. Activity Management and Collaboration
- Setting up activities and collaboration features
- Working with Chatter and user engagement tools
7. Data Management
- Importing, exporting, and managing data quality
- Tools for data deduplication and cleansing
8. Analytics and Reporting
- Creating reports and dashboards
- Using filters, summary formulas, and custom report types
9. Workflow/Process Automation
- Configuring Workflow Rules, Process Builder, and Flow
- Automating processes based on criteria and actions
10. Practice Exam and Review
- Completing a timed, mock practice exam
- Reviewing key areas, common pitfalls, and final tips
Certification Details:
This course will provide comprehensive preparation for the Salesforce Certified Administrator exam.
Requirements
Audience
- Salesforce administrators preparing for certification
- Salesforce users aiming to validate their skills with the Administrator credentia
14 Hours
Testimonials (2)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
The way of interaction with students
