Course Outline
Foundations of Effective Communication
1. Communication in a business environment
- The role of communication in team effectiveness
- Communication barriers
2. Communication styles
- Individual differences
- Adapting style to the recipient
3. Structure of delivery
- Clarity of message
- Logic and consistency
- Business storytelling
4. Active listening
- Listening techniques
- Asking questions
Communication in Demanding Situations
1. Difficult conversations
- Conflicts
- Differences of opinion
2. Feedback
- Constructive feedback
- Receiving feedback
3. Communication under pressure
- Emotions in communication
- Maintaining professionalism
4. Communication with various stakeholders
- Team
- Management
- Client
5. Summary and conclusions
Requirements
- Professional Context: Currently working in a role that requires regular interaction with stakeholders, clients, or cross-functional teams.
- Knowledge Level: A solid grasp of basic workplace etiquette and standard business reporting (Intermediate entry level).
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Core Competencies:
- Experience in conducting or participating in professional meetings.
- Basic self-awareness of one’s own communication habits and challenges.
Audience
- Specialists.
- Team Leaders.
- Managers.
- Analysts working with stakeholders.
Testimonials (5)
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
The connection with the trainer and the people.
Cristiana Dragoescu - Ness
Course - Stress Management and Prevention
Body scan
Piotr Chwiedziewicz - Grupa OLX
Course - Mindfulness for Business Professionals
It was nice to know more about EQ
Itzel Hernandez Diaz
Course - Emotional Intelligence (EQ)
Explains well the topic.