Course Outline

Coaching and Mentoring – Key Processes in People Development

• The role of developmental conversations in organisations

• How coaching and mentoring support performance and engagement

Understanding the Differences

• Coaching vs. mentoring: purpose, scope, and outcomes

• Common misconceptions and overlaps

Skills and Competencies for Coaching

• Building rapport and psychological safety

• Questioning techniques and active listening

• Feedback and reflection

Skills and Competencies for Mentoring

• Sharing experience and guiding career growth

• Supporting professional identity and decision making

Career Stages and Development Interventions

• Matching methods to levels of experience

• Case studies and practical role-plays

Developed Skills

• Recognising and applying coaching vs. mentoring approaches

• Active listening and question formation

• Paraphrasing and constructive feedback

• Understanding organisational adulthood and maturity models

• Building a contingency plan for continuous development

Requirements

Target Audience • Managers and team leaders • HR and L&D professionals • Internal trainers and mentors • Anyone interested in developing others within the organisation
 7 Hours

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Price per participant

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