Design Thinking is a human-centered methodology for solving problems through empathy, definition, ideation, prototyping and testing. Focusing on the first two stages — Empathize and Define — helps teams better understand internal clients and define the right problems to solve.
This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level teams and leaders who wish to strengthen their connection with internal clients, reduce resistance to change, and improve operational efficiency through practical, collaborative methods.
By the end of this training, participants will be able to:
- Use active listening and interviewing techniques to gather meaningful insights about internal clients.
- Create empathy maps and capture user needs and pain points.
- Differentiate real root problems from perceived issues using tools like the 5 Whys and problem trees.
- Draft clear, actionable problem statements (POVs) that guide solution work.
Format of the Course
- Interactive lecture and discussion.
- Practical, hands-on exercises and role-plays.
- Group workshops and plenary feedback sessions.
Course Customization Options
- To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.
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