ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers.
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Our conference rooms are located only 8 km away from the vibrant city center of Miskolc in the district of Tapolcafürdő. Ou...
Our conference rooms are located only 8 km away from the vibrant city center of Miskolc in the district of Tapolcafürdő. Our spacious rooms can accomodate 100 and 130 guests. There is a 4 meters wide terrace attached to the rooms with a beatiful view towards the Bükk mountains. Our conference hall is the perfect choice for conferences, trainings and meetings, our rooms are equipped with projectors, internet and great sound system.
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.
ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.ITIL 4® Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4®
The four dimensions of Service Management
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Who is ITIL 4® Foundation for:ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.ITIL 4® continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
Exam is obligatory: Single-choice test consisting of 40 questions The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® ) To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
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Testimonials (1)
great examples, cooperation between host and trainees, nice atmosphere, good balance between lecures, exercises, taking panels and breakes
Bartosz Stasiun - EY GLOBAL SERVICES (POLAND) SP Z O O
Course - ITIL Foundation V4® ( AXELOS accredited training course with exam )
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