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The trainer was friendly and well spoken. You could tell he knew what he was talking about.
Use of powerpoint / paint to create the training materials as we went along. Benefit of the trainers experience. Use of the "cinema booking tool" example and our break out group case studies really brought the approach to life
tools and methods introduced to identify user roles and making scenarios.
To get acquainted with the screenplay pattern and learn why this is better dan the old pattern.
I liked the interactive and constant direct 1on1 communication with the trainer.
As mentioned the last hour we discussed and practiced the 'Example mapping' method. Also nice that we had a pdf (from a website) that the trainer created with a lot of information.
